Frequently Asked Questions

Transport

  • Book on Trip.com 14 days in advance using your passport.
  • Arrive at the train station 30 minutes earlier and look for check-in gate based on info on the big screen.
  • Use manual gate and show your passport to the staff, no physical train ticket is required.
  • In WeChat, go to Me → Services → DiDi Ride-Hailing → DiDi mini program will pop out.
  • You can use Chinese/foreign phone number for booking. Pay after the ride using WeChat Pay inside DiDi mini program.
  • In Alipay, switch to your current city on the left top corner if it's not automatic.
  • Click 'Transport' and get the digital bus/metro code.
  • Take public transport by using the QR code on your phone.

Accommodation

  • Search for hotel's account on WeChat using their phone number provided.
  • Add them as friend and chat with them to arrange for pickup etc.

Food

  • In WeChat, search '美团' mini program.
  • Switch to your current city on the top left corner if it's not automatic.
  • You can order food delivery by clicking '外卖', or look for nearby restaurants by clicking '美食' → '附近' → '500m'.
  • Avoid restaurants with rating < 4.0. Usually restaurants > 4.5 are good.
  • You can buy set on 美团, it's much cheaper than ala carte. If you order ala carte, you can buy vouchers at a cheaper price and pay using vouchers.